Refund, Return, and Replacement Policy

Effective Date: 12.02.2025

At Kalpvrikh Shop, we take utmost care in delivering high-quality products. Since our products are perishable and customized, we follow a strict No Return and No Replacement Policy. However, we understand that unforeseen issues may arise. Therefore, we offer refunds and returns only under the following conditions:

1. Eligibility for Refund or Return

• A refund or return request will be accepted only if:
• The product received is damaged during transit.
• The wrong product has been delivered to you.
• To ensure a smooth refund or return process, we highly recommend customers record a video while unboxing the package as proof of any damage or incorrect product delivery.

2. How to Request a Refund or Return

If your order meets the eligibility criteria, follow these steps:

• Contact our support team at [email protected] within 24 hours of delivery.
• Attach the unboxing video and clear images of the damaged or incorrect product.
• Provide your order ID, name, and contact details for verification.

Our team will review your request and get back to you within 3 business days.

3. Refund Process

• For Prepaid Orders: Refunds will be processed to the original payment method (Credit/Debit Card, UPI, Wallets, etc.).
• For Cash on Delivery (COD) Orders: Refunds will be issued via Bank Transfer or any other suitable method after verifying your bank details.

Refund processing time: 5-7 business days after approval.

4. Important Notes

• No refund, return, or replacement will be accepted for reasons such as “change of mind” or “personal dislike.”
• Claims without an unboxing video may not be considered.
• Kalpvrikh reserves the right to approve or reject refund/return requests based on the provided evidence.

By placing an order on www.kalpvrikhshop.com, you acknowledge and agree to this policy.